UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their pote
Across 190 countries and territories, we work for every child, everywhere, every day, to
For every child, results.
We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.
UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care.
Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF’s programme results worldwide.
GSSC has won the 2019 Business Services Firm of the Year in Hungary, 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.
Please visit our UNICEF GSSC page
How can you make a difference?
The IT Officer (DevOps) will be maintaining backend systems, ensure that all servers and automation systems are effectively operating within the agreed parameters and that all GSSC backend systems/data centers are fully functional. The IT Officer (DevOps) will work in implementing, deploying, and maintaining systems to improve customer experience. They will be responsible for deploying product updates, identifying production issues, and implementing integrations that meet the business’ needs.
The work requires close partnering with the developers working on automation and with the business innovation and IT teams to realize operationalize and monitor various projects. The incumbent will coordinate with the subject matter experts from all the GSSC section, such as Finance, HR, BIS, IT, Payroll, and other stakeholders to test various solutions.
Summary of key functions/accountabilities:
1. Management of ICT backend infrastructure
- Mange the ICT backend infrastructure such as Servers, storage and other IT systems.
- Ensure all the equipment is protected against virus by installing the latest security software and monitoring it regularly (every day) for any breach and take appropriate action.
- Ensure backup of all server storage every day and store the same in safe and secured site outside the office as per the established guidelines.
2. Provide support for deployment of new software releases
- Collaborate with project managers and software developers to ensure that development follows established technical and system requirements
- Work on ways to automate and improve the software release processes
- Participate in developing documentation of production systems
- Escalate any problems to vendors, in-house expert, ICTD if required.
- Analyze and identify trends and root causes for incidents and problems; identify alternatives, test and recommend solutions.
3. ICT Disaster Recovery and preparedness
- Responsible to manage the ICT disaster recovery function in the GSSC
- Develops and updates ICT disaster recovery plans and procedures for ICT infrastructure, platforms and services
- Ensure security and appropriate backup of all systems as per guidelines
- Develop and maintains preparedness and failover for all core software systems
- Actively support all business continuity strategies, plans and procedures including management, deployment and testing of all ICT related procedures and action plans
4. Deployment of new hardware for backend systems
- Responsible for deployment of new hardware upgrades as necessary (e.g. Servers, storage other backend ICT equipment (excluding networking equipment)
- Propose obsolete hardware for disposal through due UN process (Property Survey Board) after cleaning UNICEF data
5. Internal version control and Knowledge Management
- Establish versioning control and collaborate with software developers to maintain a robust and agile version control
- Establish a git repository of documentation of all operational codes
- Enhance and document DevOps processes and procedures to improve consistency and maintain internal knowledge continuity and competency
- Design and implement tools for change management
6. Maintenance, troubleshooting, System’s Monitoring and Performance management
- Perform routine application maintenance to ensure the production environment runs smoothly. Develop maintenance requirements and procedures
- Implement and maintain system’s monitoring and alerting
- Maintain monitoring systems and dashboard
- Collaborate with other software developers and other stakeholders to maintain a higher availability of systems and maximum performance of automation systems
- Provide relevant regular system’s performance reports
- Recommends performance enhancements by performing gap analysis, identifying alternative solutions, and assisting with modifications
- Supervise works of staff for end user, and ICT infrastructure support
- Guide to set staff goals, monitor progress and do performance evaluation
- Provide input to supervisor on staff training needs
To qualify as an advocate for every child you will have…
- A first university degree (Bachelor’s Degree) in computer science, information systems, or other relevant disciplines, with specialized training or work experience in the fields broadly applicable to the job is required. Master’s degree in a relevant field is an asset.
- A minimum of 2 years of relevant experience in Information Technology and/or other directly related technical fields is required.
- Hands-on experience and knowledge of DevOps is a requirement.
- Experience managing backend systems (Windows 2012 server and above), HyperV and Azure) is required.
- Experience in HyperV and/or Azure cloud system deployment and maintenance, source and version control tools such as Git, Jira and DevOps management and visualization tools is an advantage
- Working knowledge of software development languages including: Python, Ruby, C++, Java, JS and of databases and SQL is an asset.
- Systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT product and services, and use of applications and diagnostic tools is an advantage
- Certification in related fields e.g. ITIL MCSE, Prince2, CoBit or equivalent IT certification is an advantage.
- Ability to work independently and with minimal supervision in a collaborative team environment, excellent interpersonal skills and a positive attitude.
- Fluency in English is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an advantage.
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others and (8) Nurtures, Leads and Manages People
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
As an advocate for every child, you will receive
- A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments. Access here the UN Salary Scale for Hungary, and here a salary calculator for simulation.
- Holidays and leave, including 30 days of annual leaves per year
- Parental leave
- Dependency allowance
- United Nations sponsored medical insurance plan
- Pension plan
- Optional life insurance plan
- Access to professional development and learning programs, online learning and learning path
- Access to staff well-being support
- Access to career development support
Please visit Compensation and Benefit site on UNICEF Career page
National Officer (NO) staff are nationals of the country in which they perform functions of a technical and professional nature. Eligible applicants are nationals of Hungary.
National Officer staff are locally recruited staff and therefore, are responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff
Remarks: Requirement for internal applicants
Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF appointments are subject to medical clearance. Appointments are also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.